← HQ LOGISTICS
MESSAGING PROGRAM DISCLOSURE

SMS Program & Business Verification

This page is the authoritative, publicly accessible disclosure for the HQ Logistics messaging program. It is provided for carrier and messaging-provider verification (A2P 10DLC / toll-free registration) and for customers who want to know exactly what we send and why.

Powered By Horizon Quest Holdings LLC

1. BUSINESS IDENTITY

LEGAL BUSINESS NAME
Horizon Quest Holdings LLC
DOING BUSINESS AS (BRAND)
HQ Logistics
BUSINESS TYPE
Logistics and courier dispatch (B2B delivery)
WEBSITE
https://hqlogistics.org
SUPPORT EMAIL
support@hqlogistics.org
SUPPORT / DISPATCH PHONE
(402) 630-4183 (+14026304183)
SERVICE AREA
Omaha · Sarpy · Douglas Co.

The support phone and email above are monitored and are the same contact points shown on our Help & Support page, our SMS Terms, and our SMS Privacy Notice.

2. USE CASE

Transactional / customer-care only. Messages are sent exclusively to the recipient or client contact attached to a specific delivery order, and only about that order.

  • No marketing, promotional, or advertising content is sent on this program.
  • No purchased, rented, or third-party lists are ever messaged.
  • No affiliate marketing, no lead generation, no political or charity messaging.
  • Mobile numbers are never sold or shared for third-party marketing.
  • Messages are generated by delivery lifecycle events, not by campaigns.

3. HOW CUSTOMERS OPT IN

Opt-in happens inside the HQ Logistics client ordering workflow, at the point the delivery order is created. There is no keyword opt-in and no web widget opt-in.

  1. The client builds a delivery order in the Client Portal.
  2. The client selects the SMS notification protocol for the recipient of that specific order.
  3. An unchecked consent checkbox is presented before submission. It is never pre-checked, and consent is not a condition of purchase.
  4. On submission we store an append-only consent record: timestamp, IP address, submitting user account, order ID, consent text version, and the exact wording shown.
  5. No message can be generated for an order without a current consent record. The gate is enforced server-side in the database, not in the browser.
EXACT OPT-IN CHECKBOX WORDING

☐ I agree to receive SMS messages from HQ Logistics regarding my delivery, including order confirmations, driver arrival notifications, delivery updates, and delivery exceptions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

EXACT PROTOCOL CONSENT NOTICE

By selecting this notification protocol, you consent to receive SMS messages from HQ Logistics regarding this delivery, including order confirmation, dispatch, pickup, en route updates, delivery status, and completion. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

4. SAMPLE MESSAGES

These are produced verbatim by our dispatch system. Every message identifies the sender as HQ Logistics and carries STOP/HELP language.

ORDER CONFIRMED

HQ Logistics: your delivery order is confirmed. Track: https://hqlogistics.org/t/EXAMPLE Reply STOP to opt out, HELP for help.

DRIVER DISPATCHED

HQ Logistics: your driver has been dispatched. ETA 2:15 PM. Track: https://hqlogistics.org/t/EXAMPLE Reply STOP to opt out, HELP for help.

EN ROUTE

HQ Logistics: your courier is on the way. ETA 2:15 PM. Track: https://hqlogistics.org/t/EXAMPLE Reply STOP to opt out, HELP for help.

DELIVERY COMPLETE

HQ Logistics: your delivery is complete. Thank you. Track: https://hqlogistics.org/t/EXAMPLE Reply STOP to opt out, HELP for help.

5. OPT-OUT, HELP, AND FREQUENCY

OPT OUT
Reply STOP to any message. One confirmation message is returned, then messaging ends.
ADDITIONAL OPT-OUT KEYWORDS
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
HELP
Reply HELP, email support@hqlogistics.org, or call (402) 630-4183.
FREQUENCY
Varies by shipment — roughly 3–8 messages per delivery; more on multi-stop routes.
RATES
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-outs are also honored from the tracking page and can be revoked by contacting support. Revocation is recorded as an append-only audit event; no further messages are generated for that order.

6. REQUIRED LINKS

7. CONTACT FOR VERIFICATION

Carrier, aggregator, or messaging-provider reviewers may contact us directly:

Horizon Quest Holdings LLC d/b/a HQ Logistics
support@hqlogistics.org
(402) 630-4183